Privacy Policy

Last Updated: October 17, 2026

1. Personal Information We Collect or Process

We define "personal information" as any information that identifies, relates to, or can reasonably be linked to an identifiable individual. It does not include anonymized or aggregated data that cannot be linked to you. Depending on how you interact with our Services, we may collect and process the following categories of personal information:

• Contact Details: Full name, business title, company name, corporate registration numbers, billing address, shipping address, telephone number, and email address.
• Financial & Payment Information: Payment card numbers, financial account details, payment confirmation tokens, transaction logs, and billing history. All card transactions are processed securely via PCI-DSS Level 1 certified payment infrastructure; Danva Mall never stores complete payment card credentials.
• Account & B2B Procurement Preferences: Usernames, encrypted passwords, communication preferences, wholesale inquiry logs, RFQ (Request for Quote) submissions, and custom branding/OEM specifications.
• Transaction & Logistics Data: Items viewed, added to cart or wishlist, purchase history, commercial invoice details, customs declaration parameters (for DDP air and ocean freight clearance), and tracking milestones.
• Communications: Any information contained in customer support tickets, email inquiries, live chat logs, or feedback forms submitted to us.
• Device & Network Identifiers: IP address, browser type, operating system, network connection, device model, time zone settings, and unique device identifiers.
• Usage Data: Information regarding your browsing activity, page navigation, session timestamps, and interaction patterns across our Services.

2. Personal Information Sources

We collect personal information through the following channels:

• Direct Interactions: When you register an account, place an order, request a B2B quote, subscribe to updates, or communicate with customer support.
• Automated Data Collection: Automatically collected via cookies, server logs, web beacons, and embedded analytics technologies as you navigate the platform.
• Service Providers & Partners: From cloud hosting platforms, payment security gateways, fraud prevention services, international logistics carriers, and freight forwarding partners.

3. How We Use Your Personal Information

We utilize personal information for legitimate business operational purposes, contract performance, and legal compliance:

• Service Delivery & Fulfillment: Processing retail and bulk B2B orders, managing DDP customs clearance documentation, executing payment verification, arranging courier transport, and managing account profiles.
• Personalization & Product Tailoring: Remembering customer preferences, facilitating wholesale price tiering, and delivering customized product recommendations.
• Marketing & Promotional Communications: Delivering service announcements, promotional offers, and relevant B2B product catalogs via electronic messaging (subject to your opt-out preferences).
• Platform Security & Anti-Fraud: Authenticating account logins, detecting malicious activity, verifying payment integrity, and protecting site infrastructure using 256-bit SSL encryption.
• Legal & Trade Compliance: Fulfilling international trade regulations, tax withholding requirements, customs declarations, and responding to valid legal inquiries or subpoenas.

4. How We Disclose Personal Information

We do not sell, rent, or trade your personal data. Personal information is only disclosed to trusted third-party partners for legitimate operational purposes under strict confidentiality obligations:

• Enterprise Infrastructure & Technology Partners: Secure cloud hosting networks, database managers, and IT service providers that maintain platform accessibility.
• Global Logistics & Courier Operations: Express logistics networks (e.g., FedEx, DHL, UPS) and licensed freight forwarders responsible for order delivery and import customs clearance under DDP terms.
• Payment Processors & Anti-Fraud Gateway Providers: PCI-DSS compliant payment institutions that process transactions and conduct real-time anti-fraud screening.
• Corporate Group & Legal Entities: Affiliated entities within our corporate group, or in connection with business restructuring, mergers, or legal proceedings to defend our platform rights.

5. Third-Party Websites & External Links

Our Services may contain links to external websites, widgets, or third-party platforms. Danva Mall is not responsible for the privacy practices, data security, or content of external sites. We encourage you to read the privacy notices of any third-party services you choose to visit or connect with.

6. Children's Data

Our Services are directed strictly at adults and authorized business entities. We do not knowingly collect or solicit personal information from individuals under the age of majority in their jurisdiction (or under 16 years of age). If you believe a minor has provided us with personal information, please contact our support team immediately for prompt data removal.

7. Data Security & Retention Protocols

We enforce administrative, technical, and physical safeguards—including Bank-Grade 256-Bit SSL Encryption, access control restrictions, and firewalls—to safeguard your data against loss, misuse, or unauthorized access. However, no data transmission method over the internet can be guaranteed as 100% impenetrable.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, maintain active accounts, resolve disputes, comply with global tax and commercial record retention laws, and enforce legal agreements.

8. Your Legal Rights & Choices (GDPR & CCPA Compliance)

Depending on your geographical jurisdiction (including the EU, UK, US/California, Canada, Australia, and UAE), you may hold specific legal rights regarding your personal data:

• Right to Access / Know: Request confirmation of data processing and obtain a readable copy of the personal information we hold about you.
• Right to Erasure / Deletion: Request the deletion of your personal records, subject to legal tax and recordkeeping retention obligations.
• Right to Correction: Request update or rectification of inaccurate or incomplete personal records.
• Right to Data Portability: Receive your data in a structured, commonly used format for transfer to another service provider.
• Right to Opt-Out / Targeted Advertising: Direct us to opt you out of marketing communications or targeted advertising cookies. Our system respects automated browser signals, including Global Privacy Control (GPC) signals.

To exercise any of these privacy rights or designate an authorized agent, please contact our Data Privacy Officer at support@danvamall.com. We will verify your request and respond within statutory timeframes without discrimination.

9. International Data Transfers

Danva Mall operates on a global scale. Your information may be transferred to, stored, and processed in jurisdictions outside your home country. For data transfers originating from the European Economic Area (EEA) or the United Kingdom, we rely on standard data protection mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) and equivalent international framework safeguards.

10. Complaints & Regulatory Appeals

If you have concerns regarding our data handling or Privacy Policy, please contact us first so we can address your issue. If you reside in the EU, UK, or other regions with regulatory data bodies, you also have the right to lodge a complaint directly with your local Data Protection Authority (DPA).

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business practices. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our Services following updates indicates your acceptance of the revised policy.

12. Contact Information

For any questions, data subject requests, or privacy inquiries, please contact our privacy compliance team:

Brand Platform: Danva Mall

Support Email: support@danvamall.com

Response Time: Within 24-48 business hours